Mundo Transfer

FAQ

Frequently asked questions

The most common questions about bookings, payment, vehicles and services. Can't find your answer? Just ask us.

  • How do I book a transfer?

    Fill in the form on our homepage — pick your route, date and passenger count. You'll see the price instantly, no signup and no upfront payment required. We email you a confirmation within 30 minutes on average, 24/7. If it's urgent, just call or WhatsApp us.

  • What payment methods do you accept?

    Pay the driver: cash (euros) or card in the vehicle. For business clients we offer bank transfer with a proper invoice (R1) — get in touch for a corporate arrangement. Upfront payment is not required; the price you saw at booking is guaranteed.

  • Can I cancel my booking?

    Yes. Cancellation 24 hours before pickup is free of charge. For last-minute cancellations call us — we try to be flexible, especially when the reason is a flight change, illness or similar. Changing the time or passenger count is no problem.

  • What if my flight is delayed?

    We track your flight automatically — if you provide your flight number at booking, the driver knows about any delay before you even land. Airport waiting is free of charge for up to 60 minutes after the actual landing time.

  • How will I find my driver at the airport?

    Your driver meets you in the arrivals hall holding a sign with your name (unless we arrange otherwise). You'll have the driver's phone number in your confirmation email, so you can message them as soon as you clear passport control if you want.

  • Do you provide child seats?

    Yes, child seats (and booster seats for older kids) are free of charge. Just mention the child's age and approximate weight in the booking notes so we can prepare the right option.

  • How much luggage will fit?

    Sedan: 3 passengers + 3 medium suitcases + carry-on. Van: 8 passengers + 8 suitcases. If you have more than standard — skis, surfboards, bikes, musical instruments — let us know in the notes and we'll suggest the right vehicle.

  • Are tolls, parking and other costs included in the price?

    Yes. The price you see at booking includes everything: fuel, tolls, vignettes (Croatia and any other country we drive through), parking, VAT. No surprise charges and nothing extra to pay the driver.

  • Do you drive outside Croatia?

    Yes — most often Slovenia (Ljubljana, Bled, Maribor), Bosnia and Herzegovina (Sarajevo, Mostar) and Italy (Trieste, Venice). International route prices are fixed and include vignettes for every country. Send a request and we'll quote within 30 minutes.

  • Can I add extra stops during the transfer?

    Of course. Let us know in the booking notes — a short photo or coffee stop on the Zagreb–Split route? No problem and no extra charge. Longer stops (an hour or more) or a custom route are arranged by agreement.

  • Do drivers speak English?

    Yes, all our drivers speak English. Many also speak German or Italian — if you prefer a specific language, let us know at booking and we'll do our best to assign the right driver.

  • Can you issue a proper invoice for a company?

    Yes, we issue proper VAT invoices for businesses without issue, addressed to your company's tax ID. Payment by bank transfer with a due date. For regular business partnerships we also offer monthly invoicing instead of per-ride billing.

  • Can we arrange a long-term business partnership?

    Yes. We have special terms for hotels, travel agencies, conference organizers and companies that book transfers regularly. Corporate accounts include a dedicated 24/7 contact, priority dispatch and agreed fixed pricing. Reach out at info@mundotransfer.hr or use the form below.

  • What if my plans change?

    Changing the time, passenger count, pickup location or vehicle category is no problem — just message us by phone, WhatsApp or email. We only adjust the price if the route changes substantially; minor changes are free.